Terms & Conditions

Transactions

All transactions are processed in New Zealand Dollars (NZD) and include GST (sales tax) of 15%, with the exception of donations. Our secure server software uses industry-standard SSL encryption technology. SSL (Secure Socket Layer) encrypts, or encodes, your personal information, including credit card number, name, and address so this information would be rendered unreadable should someone try to intercept it.

Discounts and Concessions

Concessions for senior citizens and students are on sale for all performances (subject to availability). To qualify, simply enclose proof of eligibility with your booking form or present your ID when booking at the box office or collecting your tickets. Discounts are available on B-Reserve, A-Reserve, Gold and Premium Reserve seats. Senior Citizens are classified as anyone over the age of 65. 

Only one type of discount (whichever is the greater) can be applied to each booking. For example, if you enjoy a subscription discount you cannot also claim concession discounts on the same tickets.

Returns Policy

Goods supplied are purchased on a firm sale basis. Please choose carefully, and check your order details before making payment. Returns will not be accepted for any change of mind purchase. If you receive an incorrect product, please immediately contact us prior to returning the item and we will arrange, as appropriate, either a goods exchange or a refund. Goods will not be accepted for return or refund without prior authorisation, and/or that are later than 30 days after you receive the goods. If your order is lost during delivery, we will send you a replacement once the maximum delivery time has expired. We ask that you contact your local mail centre before contacting us in case your order is being held. All replacement items for lost /damaged products will be shipped at our cost. 

Credit card refunds will be processed within 5 working days of our receipt of the goods, but may take longer than that to appear on your credit card statement. Please note that cheque refunds require a longer processing time. If you cancel your order after it has been shipped, the above policy will apply. If you wish to query your final payment, please contact us.